Volunteer Guidelines

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Thank you!

  

Firstly, THANK YOU! It goes without saying that we’ve all got lots of things to figure out for our own households at the moment – we’re so grateful that you want to look after others.

You as a Street Champion

Our aim is to minimise the number of multiple interactions. So ideally we want to only allocate one helper to one resident in need, who is in your street or as local to you as possible. This ensures that we do not inadvertently add to the problem of people interacting frequently with vulnerable people in isolation. We have added further guidelines below to help you help others responsibly and safely, for them and for you.

Safety checks

To ensure we are putting in place suitable safety checks to verify identity and suitability of volunteers we may ask you to send a photo id with your address e.g. drivers licence and a reference contact. We appreciate this may seem a bit strict but we want to safeguard volunteers and those being helped as much as possible. If we can state that we have endeavoured to do all reasonable safety checks (given these difficult times) it will give a level of reassurance to all.


We are looking into a process to complete DBS checks. If you already have one please provide evidence for this.

Volunteering to deliver

If you are yourself in a vulnerable group, or live with someone who is ina vulnerable group you must not volunteer to deliver goods. However, you can help in other ways, such as being a phone buddy, to call once a day to see how people are, to chat and laugh.


So if you:

are over 70

have underlying health concerns eg. cancer treatment, diabetes, COPD, Asthma requiring an inhaler, kidney dialysis etc.

pregnant or have a newborn baby

eligible for a flu vaccine


The you cannot volunteer to deliver. When you volunteer a Street Champion organiser will check with you that you are okay to deliver.


IMPORTANT: If you experience any symptoms such as a new cough or fever (and sore throat though not currently covered in the CASE guidelines) you MUST STOP DELIVERING IMMEDIATELY AND SELF_ISOLATE. Please let one of the Street Champion Organisers know, and the person you are helping. We will organise for someone else to take your place. 


Linking you up with people needing help

If we get a request, we’ll keep a record of it and put you in touch with the person needing help. We will issue a code word that only you as the helper, the person requesting help (who chooses the password) and the organiser know. This will be used when making initial contact.

Health safety guidelines

  • We MUST NOT go into the home of someone who is self-isolating or social-distancing. Please DO NOT even speak face to face with them, although it’s fine to wave from a distance.

  

  • CASH AND PAYMENT: If you need to collect cash for purchases you’ve made please require them to place money in an envelope (recommended two days prior to hand over) and after washing hands, leave on doorstep. Cash should not be directly handed to the helper. If change is to be returned please also place in envelope after washing hands. If possible people being helped can ring through, or order online, to the shop and pay in advance for collection (if this service is available). Spending amounts can be left to judgement and agreement between helped and helper. It is not recommended that the helper use their own money, but that is to their discretion, and we advise it is limited to £30.  Always keep copies of receipts (photo on your phone).  If there are any difficulties in that those being helped do not have cash, cheque book or can manage online ordering please speak to Street Champion organisers, we can arrange for emergency funding.

  • GLOVES: we MUST wear gloves when receiving or handling
    items. We must dispose of the gloves after every delivery. This needs to be done safely into a sealable bag into your waste bins.
  • SHOPPING: can be left on the doorstep for people to collect. Please wash hands before handling bags or boxes, preferably using gloves (or even dog poobags on your hands). Note that it can be a time consuming process as you may have to go to several shops. Explain to people this is for essential items only eg. food and non-prescription medicine. 
  • MEDICINE COLLECTION: If you are collecting medicines, they’ll need to tell you their name and their address. Please make sure they know the medicine is on the doorstep and they’re able to collect the medicine – we don’t want to leave medication outside for any length of time. This is for non-prescription medicine. The pharmacies have a system in place for delivery of prescription medication.
  • POST: please wear gloves when posting items.
  • IMPORTANT: If you experience any symptoms such as a new cough or fever (and sore throat though not currently covered in the CASE guidelines) you MUST STOP DELIVERING IMMEDIATELY AND SELF_ISOLATE. Please let one of the Street Champion Organisers know, and the person you are helping. We will organise for someone else to take your place.
  • WASH YOUR HANDS: please be diligent about handwashing. Wash your hands before and after removing gloves, either with sanitizer or soap and water. Avoid touching your face at all times.

Phone Buddies

  • Arrange set times to ring to check. Do not commit to more time than you can afford. Set a time where you will not receive phonecalls. Your health and wellbeing is important too. 
  • Do not ring them more than is agreed unless concerned. If they re not answering then follow the guidelines for escalating concerns (see below).
  • Do not offer advice beyond your expertise. Guide people to the official advice from the NHS and Public Health England.
  • Do not share or encourage COVID19 myths. Please fact check.
  • Try not to dwell on the pandemic, though do listen and offer comfort if people are anxious. Try to talk about other subjects, a persons interest, programmes etc.

Do let people know that help is available

We will have leaflets prepared which you can post in your street to identify anyone in need of help but who doesn't know who to reach out to.

Community watch

We are aware in these testing times that there is an increased risk of domestic violence , neglect and abuse. if you have any concerns please contact  us and we can inform partners who will be able to address any concerns. likewise please also be aware of anyone scamming vulnerable individuals and report.